Shipping policy

We ship to the United States and Canada. Other markets will open in phases; this page and our Export Compliance page will be updated as they do.

Where we ship and what it costs

Destination	Shipping	Duties and taxes
Contiguous United States (lower 48)	Free ground shipping	Sales tax applied at checkout where required
Alaska, Hawaii, Puerto Rico and U.S. territories	Charged at checkout at carrier rates	Sales tax applied at checkout where required
Canada	Charged at checkout at carrier rates; prices shown in CAD	Duties and import taxes are paid by Aslan. You pay nothing further on delivery.

We do not ship to countries or regions under comprehensive U.S. embargoes or sanctions. See our Export Compliance page for the current list.

Processing and delivery

Orders placed by 2 pm ET Monday to Friday usually ship the same business day. We ship Monday to Friday from Radford, Virginia, by FedEx. Delivery times are counted in business days; if an order is placed on Friday, it is 1 business day for a package to arrive on Monday. A tracking number is emailed when your order ships.

Pre-orders

Pre-orders are charged in full at the time of order. The expected ship date is shown on the product page, in your cart, at checkout and in your order confirmation. If a ship date changes, we will email you with the new date and the option to cancel for a full refund before the order ships.

Order screening

We may screen orders against U.S. government restricted party lists and may ask for end-user or end-use information before shipping. Orders we cannot verify may be delayed or cancelled, with any payment refunded.

Damaged or missing shipments

If a package arrives damaged or an item is missing, contact cs@aslanmotion.com within 7 business days of delivery with your order number and photos, and we will replace the item or refund it.